MICROLOG CORPORATION OF MARYLAND in Germantown, Maryland
Company Description:
microlog's unique family of call center products provides a variety of open-architecture solutions for the modern-day contact center such as: computer telephony integration, interactive voice response, web collaboration, intelligent and skills-based routing,unified queuing, media integration including; email, fax, voice, web, and voice-over ip. microlog's systems integration consultation provide the customer with over 30 years of call center experience. the company's professional services encompass the migration of e-commerce into the traditional " call center" environment by web enablement, as well supporting all inbound media, telephone, e-mail, fax, and for contact centers.
Services Offered:
Microlog
Unique
Ivr
Interactive Voice Response Unit
Call Center
Call
Web-based Call Center
Contact
Contact Center
Management
Web Enablement
Thin Client
Intelligent Routing
Skills-based Routing
Cti
Computer Telephony Integration
Soft Acds
Push Pages
Web Call Back
Online Assistance
Voice Over Ip
Internet Based Call Centers
Relationship Management
Call Center Reports
Unified Queuing
Web Collaboration
Web Results:
- Press Room Microlog
- ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Press Room Microlog Wins Contract From Moncrief Army Community Hospital at Fort Jackson for Its New Wellness Management Suite(TM) Software Application Oct 14, 2010 10:00 ET Microlog Wins Contract From Naval Health Clinic Patuxent River ...
- Customer Interaction
- ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Customer Interaction Five Things You Should Know About Managing Customer Interaction When customers leave, it s rarely due to the product. Studies repeatedly confirm: customers cease their loyalty because of service 68% of the tim...
- Overview Microlog
- ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Overview Microlog Solutions for Industry and Government A sampling of how ServiceFirst products work together to deliver high-performance communications solutions to public and private sectors: Self Service applications based on IVR or ...
- Routing Calls Over the...
- ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Routing Calls Over the Internet Routing Calls Over the Internet Small offices of 10 people - to large enterprises employing thousands - are starting to migrate traditional phone systems to those that use the Internet Protocol (I.P.) Sys...
- Investors Microlog
- ProductsCompanyServicesSolutionsBest practicesInvestorsContacts Investors Microlog Wins Contract From Moncrief Army Community Hospital at Fort Jackson for Its New Wellness Management Suite(TM) Software Application Oct 14, 2010 10:00 ET Microlog Wins Contract From Naval Health Clinic Patuxent River f...
Business Information:
In Business Since: | 1977 |
Business Sector: | Residential, Commercial |