CROSSROADS GROUP INC in Miami, Florida
the crossroads group offers organizational performance consulting, measurable results, improved people and process performance, and customer satisfaction.
Organizational Performance Consulting
The Crossroads Group
Hospital Process Consultants
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Miami Management Consultants
Miami Management Consulting
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Process Improvement Consulting
Process Improvement Consultants
Operational Efficiency Consulting
Patient Satisfaction Surveys
Physician Satisfaction Surveys
Employee Satisfaction Surveys
Three-sixty Degree Surveys
Organizational Development Consultants
Focus Group Consultants
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- 360 Degree Feedback
- Home About UsClient Services Contact Us Multirator (360 Degree) Feedback Surveys: 360 degree feedback surveys (a.k.a. "mulitrater feedback surveys") are designed to improve the performance of managers and/or employees by allowing them to rate themselves, to be rated by others, and to evaluate and ut...
- Mystery Shop Services
- Home About UsClient Services Contact Us Mystery Shop and Secret Shopper Services: Mystery shops are ideal for assessing compliance with established policies, procedures, scripts, and customer service standards. Mystery shoppers allow services to be evaluated close-up from the perspective of the cust...
- Home About UsClient Services Contact Us Organizational or Departmental Assessments: Assessments are often called for when there is a condition within the organization which is not meeting leadership, customer, or stakeholder expectations. Often times, leadership requires an objective third-party per...
- Employee Performance
- Home About UsClient Services Contact Us Employee Performance Management & Training: "How can I get better performance from my employees?" is the question often asked by managers and administrators. There are a number of tools used by The Crossroads Group; including scorecard measures, reward sys...
- Focus Group Facilitation
- Home About UsClient Services Contact Us Focus Group Design and Moderation: A focus group is a form of qualitative research in which a group of people are asked to share regarding their opinions or perceptions. Focus groups typically involve 8 -12 participants and are facilitated by a moderator who a...
|In Business Since:||2003|
|Business Sector:||Residential, Commercial|